What is a property condition report?This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition. This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.
What is a Routine Inspection?Routine inspections are conducted after a tenant takes possession of the property, at three months and six monthly thereafter. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Property Management Team will contact you to discuss items noted on the report.
What is a database check?Database checks are conducted on all tenants applying for a property through Tweed Sutherland First National Real Estate. Within Australia there are two databases used by Real Estate Agents to lodge and check bad tenants. These are Tenants Reference Australia (TRA) and TICA. Any tenant who has rented through an agency that uses these databases and has defaulted in some way will be lodged on these databases. This can greatly reduce your chances of getting a tenant with a previous bad rental history.
What happens when a tenant stops paying rent?When a tenant falls behind in their rental payments they are issued with a notice of breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.
How do tenants pay their rent?Tenants have several options to pay their rent, leaving no excuse for late payments. - By cheque or money order - Internet Banking through their chosen financial institution - Direct debit from their nominated bank account, we will supply the tenant with our account details to arrange an automatic transfer. (For all options please see the 'Rental Payment Options' link.)
When does the rent money get paid into my account?At the end of every month all monies held, unless instructed otherwise, are paid to you by way of direct debit to your nominated bank account. A statement is issued at the same time outlining the debits and credits for that month.
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